PlanIT
Responsibilities:
- Strategic management of the department
- Advise / Coach on best market practices and other customer configurations
- Support strategic planning
- Innovate and propose improvements to the organizational structure, the communication structure, and the documentation and standard tools for the department
- Create and develop the continuous improvement projects put in place
- Resource management
- Plan and assess resource needs (hires, projects, growth, etc.)
- Manage department initiatives
- Develop skills, coach on interpersonal skills
- Manage daily (weekly meetings, evaluations, etc.)
- Encourage its teams to create value for the company through continuous improvement projects within its department
- Operations management
- Support and manage complex projects
- Support and coach their teams on project management aspects (budgets, Gantt, resource planning, customer communications management, etc.)
- Intervene on complex or critical projects
- Administrative management of the department
- Manage / create budgets, financial indicators and SLA linked to the department
- Management of all other tasks related to the position
Requirements
- University degree combined with 5 years of experience Deputy Director or equivalent
- 10 years of experience as Director of Operations
- Experience in software implementation
- Strong technical skills and experience in project management
- Bilingual: French and English
- PMP certification (asset)