Specialist, Identity & Access Management

  • Contract
  • Toronto


  • Receive requests from hiring managers (or their delegates) with initial provisioning information for new hire or modifications to existing users (by email or phone)
  • Use appropriate tools (e.g., Ticketing system, User Roles Matrix) to determine role, appropriate level of access to applications, and equipment requirements
  • Compile and send list of equipment and access to be provided to requester and request confirmation
  • Monitor Service Level achievement and proactively escalate tickets as required
  • Monitor onboarding service request and ensure the execution is proceeding
  • Monitor off boarding service request and ensure the execution is proceeding
  • Complete relevant access and equipment forms if any gaps are found
  • Monitor service tickets/work orders for provisioning of access rights, hardware/software, phones, printers, wireless devices, and RSA Tokens and assign work to appropriate groups/team members
  • Manage completion of requests by appropriate TSG and other groups to meet SLA timelines


Qualifications & Requirements

  • 2+ years of experience working in a Service Desk Tier I or customer service capacity
  • A good command of Active Directory and Microsoft Suite in general


  • Education in line with Systems Administration or equivalent an asset
  • Knowledge of ITIL v3 (ITIL practitioner certification) an asset

If you qualify for this opportunity, please apply!

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PlanIT is an equal opportunity employer. Thank you in advance for your interest, however, only those selected for consideration will be contacted.

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