Plan IT
Responsibilities
- Work with key Business and Technology Partners to deliver Hosting Services.
- Provide management, reporting and operational support for the Planned Maintenance.
- Participate in the scheduled Governance meetings in the management of the Hosting Services Provider.
- Ability to understand and review a fully integrated Hosting Solution to identify any impacted technologies or platforms
- Communicate with service partners to ensure that they understand and conform to the Hosting policies and standards.
- Provides support to project managers for the creation of plans, costs, and risks for the implementation of IT infrastructure solutions
- Represent and oversee the delivery of Hosting related processes to the business ensuring client satisfaction and successful business outcomes
- Advise on Technology Services capabilities
- Execute line-of-business and geographic business strategies, plans, and related projects and service
- Develop, govern, and oversee execution of service quality improvement programs for assigned service lines.
- Lead involvement of external/third-party service providers and representatives in interactions and affairs with employees and teams, and clients
- Oversee third-party service provider service delivery governance and service level assurance for assigned services and products
- Identify, document, and present service delivery requirements and needs to internal and external service providers.
- Sponsor, review, and approve Service Provider proposals, solution innovation and development, and service requests and provider responses
- Review and approve Service Provider service delivery quality and achievement reports and attestations
- Lead and oversee programs and initiatives with service providers focused on service quality improvement, continuous improvement, and service capability improvement
- Facilitate external service provider involvement in Technology Services business planning, service development and innovation, and Services growth
- Takes ownership of any issues or problems within Hosting Services and makes sure they are dealt with appropriately
- Acts as an example to all managers in terms of communication and value delivered
- Demonstrates accountability for the progress of work in-scope and its alignment to Technology Services strategy
- Communicates objectives and direction for Hosting Services and measure success against the desired outputs
Qualifications & Requirements
- Bachelor’s Degree in information technology or similar
- Knowledge and effective understanding of key technologies and industry/third-party services, methods, and best-practices in voice and data services and support
- Experience in Hosting environments operating best practices offerings including execution, deployment, and incident resolution.
- Experience in product/service life cycle management
- Experience in managing and overseeing third-party service provider service delivery execution and business & commercial governance
- Business growth development skills including IT technology and service industry/marketplace awareness
- Strong and effective customer relationship management skills and process/practice experience
- Strong communication skills
- Financial and cost management with expertise in cost forecasting and cost/spend budget management
- Strong awareness and experience in IT audit and compliance management (SOC, COBIT, SSAE)
- Strong team and organizational leadership and management capabilities
- Experience with enterprise change and release management, including technical review of proposed system changes
- Experience in Hosting Services delivery business models and offerings
- 7+ years’ corporate IT experience in supporting complex enterprise Hosting environments
- Strong knowledge of IaaS, SaaS, Data Center Facilities, Server, Storage, and Infrastructure related support for Business Applications
- Knowledge of ‘Cloud’ business models
- Demonstrated understanding of ITIL methodologies, ITIL® v3 Certification desirable
If you qualify for this opportunity, please apply!
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Plan IT is an equal opportunity employer. Thank you in advance for your interest, however, only those selected for consideration will be contacted.